VFS Global has launched a new online platform to streamline the application process for Indonesia’s Electronic Visa on Arrival (e-VoA). The platform is available to nationals from 97 countries, including India, making it easier for travellers to apply for an e-VoA before their journey. This innovative system allows applicants to complete the entire visa application process online, receiving a pre-approved e-VoA before departure, which facilitates a smoother and quicker entry into Indonesia, bypassing the long immigration queues at international airports and seaports.
The e-VoA platform is designed to be user-friendly and accessible via both desktop and mobile devices. Travellers can submit all necessary documents, make payments online, and receive their pre-approved e-VoA via email, which allows them to enter Indonesia via E-gates or immigration counters. This reduces the time spent at immigration, ensuring that the process is more efficient and less stressful. The platform also includes Optical Character Recognition (OCR) technology, which automatically populates application details, making it easier for travellers to complete their submissions.
VFS Global’s new system also offers a group booking feature, which is especially beneficial for travel agents and tour operators managing multiple e-VoA applications. With the inclusion of support in seven languages—English, Mandarin, Japanese, Korean, Arabic, German, and French—travellers can get assistance for any queries they may have during the application process. VFS Global plans to expand language support in the future to cater to a broader audience.
This initiative is part of the Indonesian government’s efforts to promote inbound tourism and enhance its tourism infrastructure ahead of its goal to attract 14 million visitors by 2025. VFS Global has also set up dedicated tourism promotion kiosks in cities such as Dubai, Mumbai, and Shanghai, and is planning to expand to Australia. These steps aim to make Indonesia more accessible and attract more visitors, simplifying the entry process for international travellers.
