The BikeBiz jobs board helped fill more than 720 positions in 2023, and listings are still on the rise. Here’s our latest top five…
We have an exciting opportunity for a Rider Support team member to join us on a part-time, permanent basis in our Cossington office. If you take pride in your work, are passionate about providing impeccable levels of service and want to be part of an exciting, global renowned brand, then we want you to join us on our journey ahead.
You will be responsible for increasing satisfaction rates and driving revenue through providing friendly, timely and exceptional assistance to our customers across a range of support channels including phone, live chat, web form, socials and video call. You will become an expert on our products, services, policies and procedures across our brands, in order to assist with pre-purchase queries, up-selling, troubleshooting repairs and delivering expert after-care and technical advice.
The successful candidate will be a self-motivated and diplomatic individual who is a natural problem solver. You will be a confident, warm and friendly communicator, both verbally and written with a natural ability to build rapport easily.
Assistant Store Manager – Alpkit
Customer experience is placed at the heart of Alpkit operations. We strive to be with our customer throughout their journey with us. Our entire operation works to continually improve the Alpkit experience for our customers, from increasing product range and performance, to addressing customer concerns such as minimising plastic use and improving our internal systems to advance our service.
We are a multi award-winning adventure sports brand and retailer. Our pursuit of great customer experience is at the core of what we do. We are looking for someone to join our Betws Y Coed Store as Assistant Store Manager to provide exceptional customer service, you will want to get involved with both Sonder and Retail along with having a passion for the outdoors.
This role will involve you being a duty manager in the absence of the Store Manager, so this is a great opportunity to develop your retail leadership skills and experience through taking on additional responsibilities and greater involvement in commercial decision making.
UK Operations Manager – Saddle Skedaddle
Reporting to our UK General Manager and working closely with our passionate and experienced UK team; this role is vital to the growth and development of our business in the UK.
With a focus on consistently delivering exceptional customer service standards synonymous with the overall Skedaddle brand and business; the successful candidate will take a leading role in managing the operation of all UK holidays and activities, to ensure they are well planned and executed and key standards are upheld.
Responsible for managing operations staff, key stakeholders, partners and suppliers; the successful candidate will oversee trip planning and logistics, resourcing, payments, many aspects of guide preparation, as well as taking a key role in Health and Safety implementation. The Ops Manager will work to maximise customer feedback scores for our UK destinations and deliver consistently excellent holidays.
Head Mechanic – Mud Dock Cycleworks
Mud Dock is an iconic bike shop and café in the centre of Bristol. It’s set over two floors of the old harbourside building we refurbished back in the 1990s, with a bespoke workshop and large outdoor terrace added in 2006. Our love of bikes and food – together with the support of amazing staff and loyal customers – has helped us keep up with the newest cycling and restaurant trends. In 2024, we are proud to celebrate our 30th anniversary.
We are currently recruiting for a Head Mechanic to join our bike shop. This is a unique opportunity as Mud Dock typically runs a very low staff turnover, as we like to stick around. As well as keeping your team engaged and motivated, you will need to embrace a real passion and understanding of cycling along with trends and new tech. You maintain the efficient and effective operational day-to-day running of the workshop as well as leading your team from the front.
The role requires somebody with a Cytec Level 2 qualification or equivalent work experience and the ability to work around complex problems on a range of different bikes, importantly Bromptons and Electric bikes. The candidate should also be able display in-depth product knowledge and the ability to advise customers.
UK Operations Coordinator – Saddle Skedaddle
Reporting to our UK Operations Manager and working closely with our passionate and experienced dedicated UK team; this role is vital to the growth and development of our business in the UK. You will be working with key partners and suppliers to arrange important elements of our holidays, managing costs and payments, liaising with our sales team, and organising other logistics within the operations team.
Responsibilities will also include: playing a key role in organising the logistical operations of UK activities and UK based holidays, processing and managing accommodation reservations, booking suppliers and maintaining key business relationships, making payments and managing supplier invoices, monitoring trip costs and keeping accurate records, contributing to holiday pricing, and implementing the Operations Tools in organising and finalising UK holidays .
You will have: great attention to detail working with a high volume of tasks, excellent communication skills, an organised, consistent approach – adept at prioritising and multi-tasking across many trips and activities, a background in operations and/or administration that aims to provide an excellent customer experience, and the ability to work well within an entrepreneurial team and also complete solo tasks and goals.
