The firm also introduced the ‘route extension help’ tool. For example, suppose a traveler is unable to find a confirmed seat from station A to B. In that case, the algorithm suggests an option from station A to C on the same train, allowing the traveler to disembark at station B, which is on the route of the suggested train. Additionally, with the Food in Train feature, travelers can explore a variety of restaurants and easily schedule food delivery to their seats, even after the journey begins.

To provide a smooth travel experience, the train’s funnel on the platform now includes PNR and availability notifications for proactive booking status updates and tailored alternative travel suggestions.

The ‘train tracking’ and ‘platform location’ functions provide railway passengers with all of the information they need to board and disembark in one spot, even when the phone network is down.

Furthermore, the free cancellation option waives all cancellation penalties, allowing consumers to reschedule their trip arrangements without incurring exorbitant cancellation fees.